different package for current and new customers for same money

[shafi1]

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed for auto top up. 

[shafi1]

Good suggestion, I've submitted a ticket, lets see if they increase my data, if not, I'll switch next month. 

[Rastin]

Well there are still a few that don't have restrictions like fizz and no frills that have the same plans. Or at least they don't Advertise. Them as for new customers.

[Wayworn · Accepted solution]

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@shafi1 wrote:

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed for auto top up. 

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To save you the hassle of switching and porting etc I would first contact Customer Service and see if they will fix you up. If not of course it would be reasonable to make the switch.

[EB0]

@shafi1 

Unfortunately, $29 30GB plan is available only to new customers, $29 10GB is available to existing customers.

this is how most companies are doing their business 

[colleeno]

The plan you have found with Lucky Mobile is also for new customers only so Lucky is doing exactly what Public Mobile is doing – trying to attract new customers. 

[Rastin]

I don't blame you I would leave to if I need a better plan.