data

[sharonshermans]

Why does my data deplete so quickly? I rarely use it. I am on a quarterly plan and pay $125

My phone says I have used zero bytes so far this month but when I try to use my mobile data it doesn't connect to the internet.

help please.

[Anerkons]

Just because your phone doesn't connect to internet doesn't mean that you don't have data. Not connecting could be poor reception in your area, or your phone settings . For example in my case my 5G plan has almost non existence connection in my home but a few hundred meters from my house I get full bars.

[slusagm]

it could be your device setting, make sure you don't have Mobile Data enabled 

Reboot phone and Reset Network Settings 

And check if My Account showing you used all data as well

And if you need further helps, ask PM.   Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage