data add-ons not working

[chalmets]

Hi there,

I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g)

Thanks

[esjliv]

@chalmets try toggling into/out of airplane mode.

[dust2dust]

Cellular/mobile data turned on? Maybe restart phone too.

[darlicious]

@chalmets 

What is the make and model of your phone?

[computergeek541]

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@chalmets wrote:

I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g)

Was data working on your plan before?  Check your account to see if a roaming add-on may have been purchased by mistake instead of a dometic-use data add-on.