customer support agent

[Boyowa]

i need the help of customer support agent to get MY ACCOUNT set up

[Boyowa]

• Thanks Dunkman. I signed up in-store. I have been able to access my self serve account. Thank you for your help.

[JL9]

What issues are you having in particular? It is a fairly easy set up alone that you cna do yourself unless there are some other issues precluding you from doing that.

[Dunkman · Accepted solution]

@Boyowa 

How long have you been a customer? Were you able to access your self service account (My account) before?

Did you initially sign up in store ?  or at home?

If you signed up previously in store, you will need to create My account. This requires the help of the customer service agent.   

If you signed up at home initially, you would have created  My account when you activated your SIM card. You choose your email address to login and your password.  

If you are having a hard time submitting ticket for CSA help, you can directly private message via the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Most CSAs are not working at this time of night.  Might need to wait to tomorrow morning for response.