create self serve account

[rwimbs]

I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve account?

[rwimbs]

Thanks, everyone. It turns out that I just needed to wait a while after creating my Community account. It's a shame that there is no live customer support at Public Mobile.

[Quigley · Accepted solution]

@rwimbs   You can't set up a self service account until you already have an active sim card and account at PM.. Unless you activated your sim card and plan in a store a long time ago.

In that case send a private message to CS_Agent to get help with that self service account set up.

[Meow]

To create an account:

If you have to contact agent:

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Outdoorsman]

@rwimbs hi use this link https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7w...