community-notifications@publicmobile.ca

[rogerbreadon1]

Last top up amount was $25 on March 19, 2025

[hTideGnow]

hi @rogerbreadon1 

try using this link to make manual payment 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[rogerbreadon1]

It won't allow me to call out to those numbers

[BKNS27]

@rogerbreadon1 

There is a glitch on AutoPay for a few members. So your account is suspended. You need to make a manual payment with a CC, debit or vouchers to restore service by dialing 611 or call 1-855-4PUBLIC.

You need to login to your account and enable Subscription button on your account for AutoPay to pay future bills.

[rogerbreadon1]

No no service yet

[hTideGnow]

hi @rogerbreadon1 

do you have service now? did PM renew your account on April 18th?

did you login My Account and do you see the button Pay and Resume services to make a payment and remew

if you have trouble renewing, submit ticket with  agent 

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[rogerbreadon1]

That is correct

[BKNS27]

@rogerbreadon1 

I am assuming your renewal date is April 18 (30 days cycle) and the AutoPay wasn’t taken out.

More detail please.