code send to my new number

[vey13]

If I need the code to finish activate Sim number where can get the code sent to new number ?????

[Chalupa_Batman]

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@vey13 wrote:

If I need the code to finish activate Sim number where can get the code sent to new number ?????

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Hello @vey13 

If you click on "Didn't Get Code" is there an option to send to your email? If not, you can reach out to a CS Agent to resolve it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @vey13 

so, you activated a new line with a new account but cannot get the 2FA code?

can you receive and make calls ? mobile data works?

i am not sure if the sim was properly setup on the system. You need to ask PM support agent to check

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage