@sandy7smith wrote:
I started plan 5 days ago. Still not working. Started with $10 for 50 minutes. Just changed it to $20 plan because I thought 50 might not be enough. Charged the full $20. Will credit be applied for first charge. Now charged total of $30 and plan is still not working????
As this is a pre-paid service there is no guarantee you will receive a refund. You will have to contact the moderator team directly to set that up, they are usually pretty nice, typically moderators do not peruse here on the forum they are busy answering private messages Click this to send them a message
I notice this is your first message on the community. We may be able to help you get your service you pay for. What is the problem?
When interacting with the moderator team, it is important to identify yourself with account PIN code, phone number / account number and provide as much information about the problem in question as possible so that the moderator team can work on the issue without having to ask for further information. Each interaction causes further delays to problem resolution.
I know it can be a little frustrating to wait but they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Saturday-Sunday 9AM-7:30PM (EDT). It typically should be within 48 hours.
For more information about contacting a moderator Click Here
