changing old email

[Mcrouser123]

How do one change a forgotten email or user name.

[RossN]

@Mcrouser123 

hi to update or change your email you will have  to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Meow · Accepted solution]

To change your email and gain access to your account, contact agent as only they can do that for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here