change my plan

[Ceaza514]

@Saray_O

Pls I cannot change my plan my phone does not work I have added funds to my account and would like the 10 day pass with unlimited text

[Mary_M]

Good morning @Ceaza514,

Thank you for reaching out to us and for your patience!

As requested, your plan has been upgraded to include 10 days of global text. Can you please power cycle your device and test? 

Cheers 🙂

Mary

[imm1304]

Mods hours were until 5pm yesterday and are supposed to be online today since 9am EST.  

Anticipate a response soon.  

Its important that you edit the first post of yours and remove your phone number from it.  Click on the three dotted menu at the top right corner of the post and click on "Edit post".  

Leaving personal info on public forums like this is not a good idea.  

[Ceaza514]

I have been sending messages to all mods since yesterday with no response

[imm1304]

** Duplicate posts merged to single thread.

[imm1304]

Hi @Ceaza514!  

Please edit your post right now to remove your phone number.  This is a public forum.  

Send your phone number to @Shazia_K, via a private message by clicking on her name.  You will see a "Send a private message to this user" link near the right of your screen when you are on the user profile.  

[Ceaza514]

I cannot change my.plan second time I have this issue really need some help pls