change my current plan

[shixiao2]

Hi, I have activated my sim card for the 90 days 6gb $140+tax plan just about 12 days ago, and now we have the better deal with the same plan, which charges only $120+tax per 90 days. I emailed for my concern to change my current plan few days ago but never got any response. i acknowledge that we can always change it with the 45 days of using our plan right?

Also, when do we get the $11 shipping fee back for the sim card?

Thanks

[shixiao2]

thank you!

[Shazia_K]

Hello @shixiao2, 

I have changed your plan to the new 90 days one and also credited the difference on your account, please restart your device 🙂

Thanks @XJin!

Shazia

[XJin · Accepted solution]

Hi,

In order to get the refund of shipping, email rebate@publicmobile.ca with your SIM order number (It's in the subject line of the order confirmation email) and your Public Mobile phone number included. They'll issue your rebate within 7 days of the email being received.

To change your plan within 45 days, you can email customerservice@publicmobile.ca, or at here @Shazia_K will help you.

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