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Dunn-James · ‎07-26-2025

referred a friend about a week ago and still have not recieved the cha-ching text

slusagm · ‎07-26-2025

your friend got the $10 credit yet?

for Friend referral, the one who used the code need to open the ticket to ask PM to check for both referrer and referee's account. Ask your friend to open ticket with PM using Chatbot

hTideGnow · ‎07-26-2025

hi @Dunn-James

Cha-Ching text is hit of miss, not reliable

two things to check: ask your friend to login My Account to see if he has the $10 showing as Available funds, if he does, you are good

or you can check your My Account, go to Referral and you should see the chart showing you have one extra friend this month

if you need PM to check, you need to ask your friend to open ticket with PM support agent and ask for both of you, he will have to submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to Community inbox within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chalupa_Batman · ‎07-26-2025

@Dunn-James wrote:
referred a friend about a week ago and still have not recieved the cha-ching text

Hello @Dunn-James

I never get that Chick Ching text anymore. It hasn't worked in over a year. Just log into your account and see if it's there.

https://myaccount.publicmobile.ca/en/account/referrals

Bottom right... it won't show who it is, it just shows the last one you got.

To confirm you did receive credit, you can reach a CS Agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.