cc charged but account not created and sim not active

[shawnharris4343]

cant sign into my account, cant make calls, cant do anything. but my credit card has been charged. basically got done all 4 steps with the new sim card and the website just kept doing some loading thing. so i have no idea what happened. 

[Alexandf]

@shawnharris4343 

go to store buy it vouchers  and call *611 to added and do reactivated.

not works open ticket with PM support and ask them fix it

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

edited by computergeek51: crossed out informatoin was provied more than 10 hours earlier

[shawnharris4343]

just did that. so my phone number i selected is on my phone and my sim card number seems to be registered because if i try to start the process again it wont let me use that sim card number. however the phone cant send or receive calls and i cannot login to my account that was supposed to have been created.

[shawnharris4343]

theres nothing to try, the account didnt get created somehow but now it wont let me activate the sim card number so that part must have went through.

[JL9]

Did you get any error codes at all, you only attempted once and got charged and didn't keep trying because you didn't see it active? Sometimes there is a glitch where ppl didn't think it went through and try a few times and get charged multiple times but I haven't seen that in the community in awhile.

[softech · Accepted solution]

@shawnharris4343   did you try to take the sim card out and re-insert into the phone again,?  or try on another phone?

do you get a message "SIM not provisioned" , "No network", "no Sim"?

it could be just a sim provisioning error, please open ticket with PM support and they should be able to resolve it quickly

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there