cant log in

[andrew501]

hi i had already spoken  to a person by e mail 

i had changed my email and password and i still cant get in 

you guys say its because of my email change , I don't have access to the original email address my account was setup with   

i want to change my plan and re enter my new credit card 

please help 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[CSA_PM]

Hi @ andrew501

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
 

[softech]

@andrew501 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and FYI, in your situation, you can ask PM CS agent to assist by direct message.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there