cannot receive calls

[wanda61]

my account was suspended for one day before i got it paid,  I have tried to call my phone from my land line and all i get is a busy signal. and anyone that tries to call cannot get through either  when i check my phone it says that my mobile network state is disconnected.   never have this happen before.   can some one help or tell me what to do

[dabr]

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@wanda61 wrote:

and all i get is a pop up that says you must be signed in even though i already am. 

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If the pop up you are seeing is to re-sign into your community account (even though you already are), that is what you are supposed to do, it is part of the new system's verification process.  Once you re-sign in then you should be able to proceed to submit your ticket.

[wanda61]

thank you,  have completed that,  hopefully will get corrected.

[Dunkman]

@wanda61 

If you are having hard time with Simon and ticketing process, you can directly private message moderator (might take more time though for moderator response)

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wanda61]

and all i get is a pop up that says you must be signed in even though i already am. 

[wanda61]

so where do this i have followed all the steps,  and i am signed in,  but i don't see where to go to submit a help ticket.  now i understand why people pay a little more for their phone plans in  order to speak to someone.

[PAULRANG18]

Contact a moderator by clicking on ?, bottom right, and follow instructions. They should resolve it within a few hours or a day.

[geopublic]

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@wanda61 wrote:

i powered it off  and took out the sim card for a couple of minutes,  put back in and turned back on,  same result

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@wanda61  Access your selfserve account is there a re-activate button on the landing page? If yes, then hit that button. If not, then best to submit a ticket to PM so that they can investiagte the problem.

[wanda61]

i powered it off  and took out the sim card for a couple of minutes,  put back in and turned back on,  same result

[geopublic]

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@wanda61 wrote:

my account was suspended for one day before i got it paid,  I have tried to call my phone from my land line and all i get is a busy signal. and anyone that tries to call cannot get through either  when i check my phone it says that my mobile network state is disconnected.   never have this happen before.   can some one help or tell me what to do

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@wanda61  Did you restart your phone after you re-activated it? What happens when you call 611 from your phone?