cannot make or receive calls

[mlesiv]

Hello, I cannot make or receive call for some reason 

[mlesiv]

Thank you! I wonder if it's possible to fix it though 

[mlesiv]

took the sim card out. no change, unfortunately 

[softech]

@mlesiv   no, it is not a plan change. So, you loaded $15 there and account showing Active now?

try reseat the sim card and see how it goes, if  issue persists, please open ticket with PM support for them to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[mlesiv]

Thank you! Text is working. Account status active. I've already rebooted my phone once. No plan change lately. I buy $15 cards every month. I missed one payment and my account got deactivated but it was activated again after had paid for another card. Is this considered a plan change? In any case, I am going to reset my sim card. Thanks again 

[softech]

@mlesiv is data or text workong?

login to My Account and check if Account status shows Active or Suspended 

Reboot your phone once.  

If still fails, try to reseat your sim card.  Power off, take sim card out for a minute,  then out it back and power up

Also, did you schedule any plan change on renewal lately??

[computergeek541 · Accepted solution]

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@mlesiv wrote:

Hello, I cannot make or receive call for some reason 

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Did you recently request a plan change? There has been something odd happening over the last few days to customers have who have changed the plans causing service not to work properly.

[mlesiv]

Even though the system shows that I have 97 minutes left 

[mlesiv]

calls