08-23-2022 11:44 PM
can't log in after changing to new email address, want to make sure I'm on auto pay, payment date is tomorrow
08-24-2022 01:01 AM
@cpecy
make sure the email is written correctly,
and where you changed the email with customer support agent if yes then reply back by private message CS_Agent to check it it's spelled correctly.
08-24-2022 12:49 AM
Might be a little late for your issue here, but you would be required to have access to the original email i believe. Id recommend using the chatbot or getting in contact with your email provider to get access to your account.
08-23-2022 11:59 PM
Clear your cache, cookie and go incognito on your browser then click on Reset Password.
If you still having issues to login, contact a CS_Agent or meanwhile purchase a voucher and dial 611 and enter Voucher PIN.
08-23-2022 11:45 PM - edited 08-23-2022 11:46 PM
tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,
To Login Page
you will get verification code by email or SMSand inserting the 6 digit number and not press anythingjust wait a 5 second automatically be login,,
and go to payment,,, manage payment method and update card information and save payment.
or call *611 you will see if you are on autopayment.
