cannot log in

[cpecy]

can't log in after changing to new email address, want to make sure I'm on auto pay, payment date is tomorrow

[Timer]

@cpecy 

make sure the email is written correctly,

and where you changed the email with customer support agent if yes then reply back by private message CS_Agent  to check it it's spelled correctly.

[halofreak79]

Might be a little late for your issue here, but you would be required to have access to the original email i believe. Id recommend using the chatbot or getting in contact with your email provider to get access to your account.

[BKNS27]

@cpecy 

Clear your cache, cookie and go incognito on your browser then click on Reset Password.

If you still having issues to login, contact a CS_Agent or  meanwhile purchase a voucher and dial 611 and enter Voucher PIN.

 

[Timer]

@cpecy 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

or call *611 you will see if you are on autopayment.