cannot call out and receive call

[Honey_ginger]

Hi,  

Please tell me what to do when I cannot receive call and call out with my phone.

[Honey_ginger]

I am having problem contacting the fix agent

[Neil11 · Accepted solution]

Sounds like a common setting up account problem. But can be easily and quickly fixed by a CS_AGENT. 

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437