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thim
Great Neighbour / Super Voisin

I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just needed to pick a phone number or chose one and now i cand cancel the payment. HOW DO I CANCEL THE PAYMENT ?

2 REPLIES 2


@thim wrote:

I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just needed to pick a phone number or chose one and now i cand cancel the payment. HOW DO I CANCEL THE PAYMENT ?


Public Mobile's policies state no refunds.  While exceptions are sometimes made, Public Mobile would still be able to provide service on a new phone number.  All plan sales are final.

Sansan
Mayor / Maire

Since you are not able to login,  message customer service representative at the link below for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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