can't receive calls

[Alina]

I need help. A week ago I signed up with public mobile and since then I can't receive any calls. How can this be fixed. It's urgent. 

[srlawren]

Hi @Alina, did you send your info to @Shazia_K as requested?  Was she able to help?  Please give us a brief update when you have a moment.

[Shazia_K]

Hey Alina, 

Welcome to Public Mobile, 

This seems to me as if you were porting a phone number from a different provider? If so, please send me the following info in a private message:

-Your Public Mobile SIM card #

-The phone number you're porting

-The account # with your old service provider

Thanks,

Shazia