can not activate SIM

[wilsonlowwy]

HOW CAN I GET HELPS ON THIS!!!

[computergeek541]

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@wilsonlowwy wrote:

I was able to activate SIM by using the incognito website. NOW waiting on CS agent to port my #

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 Please check that you weren't double charged.  An 821 error message sometimes results in an account being opened anyway.

[wilsonlowwy]

I was able to activate SIM by using the incognito website. NOW waiting on CS agent to port my #

[couleewayne]

Same thing happened to me.  Customers are getting ghosted by PM.  They will take your money, but that's about it.  There is no customer service anymore.

[wilsonlowwy]

I can not submit ticket as error show

[Outdoorsman · Accepted solution]

@wilsonlowwy Hi there have been a few issues lately with activations ,try and clear cache and cookies or try a different browser in private or incognito mode reboot your device and try again if you have a different computer or laptop you can also try that

[computergeek541]

If you insert your SIM card in your phone, see if the service is working.  Also, check if the credit/debit card that you used was charged.  From what I've read, this error messages usually means that you're going to need the help of a customer support agent.  Please open a ticket through:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html