can-mex-us plan and now no mobile data.

[Siennachick]

I just switched 2 days ago to the 30g can-mex-us plan and now I cant access mobile data. Ive reinserted the sim, tried airplane mode,  and nothing seems to work. All my settings are the same. I see in the forums someone else had an issue like this too. Im using a Samsung galaxy s23 ultra.

[Siennachick]

Roaming is activated and everything is the same its been for my last 9 yrs with pm. Its so weird.

[hairbag1]

@Siennachick 

Does talk text work ? Make sure you have enabled Roaming in cellphone settings. See if you can select the better of AT&T, T-mobile or Movistar.

[Siennachick]

Still nothing. Sending support a msg. Thanks!

[BKNS27]

@Siennachick 

Try resetting the Network Setting on your phone and reboot your phone.

[hTideGnow]

hi @Siennachick 

did you try Reset network settings?

and no mobile data limit set on your phone?

if nothing works, ask PM support agent to refresh the account

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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