@kaylalowe8867 well first you need to get access to your self serve account. That will tell us your account status. If it is active or suspended.
Without that we really can't help you.
Now you will need to get in touch with Moderators to gain access to your account again.
So at the same time you can ask them what's wrong with your account. Two ways to reach them.
1-
2- or via private message at link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If as you say if it's not resolved you're leaving. Lucky Mobile has some decent deals going on right now. Check them out.
However you'd still need to gain access to your account here to first ensure your account is active and second for your account number to port your number out as accounts need to be active to port out unless the number is going to Telus or Koodo
Have a good evening and hopefully your issue gets resolved
@kaylalowe8867 log into your self service account and see if if your account is active or suspended. If its active try these tricks to reset your service.You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
If they ail try a network reset.iPhone 6S
- At the very beginning, unlock your iPhone 6S Plus and choose Settings.
In the second step, select General settings to get access to the reset options.- Now, scroll the list down and pick Reset.
- This is the time to Reset Network Settings.
- In the final step, confirm your decision and once again select Reset Network Settings.
- Great job! Reset Network Settings has been successfully performed.
If they all fail contact the moderators and ask them to reset your service for you.
There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
