call failed

[jrfinley58]

after successful port it says call failed

[Meow]

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@jrfinley58 wrote:

after successful port it says call failed

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What about SMS? Does Internet work?

Are these failed calls incoming or outgoing?

[esjliv]

Still issues @jrfinley58 ?

Are you able to try your sim into another phone to check if it works then?

Check the number is correct.

What status does it say when you call 611 or when you log into My Account?

If Active account but services are not working in more than one phone then contact Customer Support to check on your account:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[esjliv]

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@jrfinley58 wrote:

after successful port it says call failed

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@jrfinley58  - are you able to text in/out? How about data?

You may just need to try some troubleshooting:

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Note, incoming calls are normally the last to port over.

Previous accounts must be Active to be successful.

edit

[HALIMACS]

@jrfinley58 

Calls are the last function to work when porting.

GIve it a little while.   

In the interim, you can try:

1. rebooting device
2. resetting network connection
3. toggling airplane mode on/off