billing

[dap8901]

my bill has gone up from  $10.08  to  $16.80  with no changes from me    is this an error  or a  new price now

[Sansan]

@dap8901  regrettably,  this s the new price moving forward. 

Public mobile has removed the loyalty discounts that we all used to enjoy.  We now have to pay in full each month. You will now collect points back each month.  When you have 15 points you can redeem for a $15 bill reduction which you have to manually apply yourself. 

[dap8901]

thanks for your help    i missed this change   

[HALIMACS]

@dap8901 

With the forced migration of the rewards to Public Points, the dollars we Legacy reward holders used to get every renewal (and on our anniversary date) has been replaced by the more inferior Public Points program which builds up 'points' which can then be converted to dollars or for purchases of add-ons.

So what this means is everyone now pays the plan price plus tax, then when they've accumulated at least 15 points, they can convert (in the reward section of their account) to $15.

[computergeek541]

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@dap8901 wrote:

my bill has gone up from  $10.08  to  $16.80  with no changes from me    is this an error  or a  new price now

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Public Mobile doesn't have any plans that would come out to $10.08 including taxes. With the change to points, there is no longer any autopay or loyalty reward that gets applied to each renewal payment.