02-18-2026 09:18 AM
was a public mobile website hacked ?
no phone for two days ,automatic credit card payment issue , can not pay ,can not submit issue problem with customer service ,the next payment is posted for May insted of February
02-18-2026 09:20 AM - edited 02-18-2026 09:21 AM
hi @reniat
no, the Public Mobile site is working without issue
with your phone service issue, try Reboot phone and click Reset network settings and test
if still does not work, it could be a problem with plan renewal. But you can ask PM support agent to check and confirm
Although you cannot use Chatbot to submit ticket, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
