08-22-2020 01:31 PM - edited 01-05-2022 03:37 PM
Hi all,
question about autopay please
i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction
so with autopay enabled for the next billing cycle of my base plan, will i have to import funds manually again or will it just charge my card and renew the plan?
am i assuming correctly that autopay only works for the base plan?
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08-22-2020 02:34 PM - edited 08-22-2020 02:35 PM
@amppm Auto-Pay is only used for your plan renewal when you don't have enough funds in your account.
Although for the majority of the time Auto-Pay is reliable on occasion it will fail. If that happens then you will need to reactivate your plan by making a one-time payment similar to what you did when purchasing your add-on.
08-22-2020 01:37 PM
@amppm you need to add funds manually first, and then buy addon. Autopay is only for Plan Payment.
08-22-2020 01:37 PM
@computergeek541 wrote:
@amppm wrote:Hi all,
question about autopay please
i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction
so with autopay enabled for the next billing cycle of my base plan, will i have to import funds manually again or will it just charge my card and renew the plan?
am i assuming correctly that autopay only works for the base plan?
Autopay is only for plan renewals. Also, add-ons don't renew. That have be purcahsed each time.
thank you so much for your quick response
08-22-2020 01:32 PM - edited 08-22-2020 01:33 PM
@amppm wrote:Hi all,
question about autopay please
i just purchased an add-on, auto-pay was already enabled but i still had to import the funds first and then complete the add-on purchase, so it was a two step transaction
so with autopay enabled for the next billing cycle of my base plan, will i have to import funds manually again or will it just charge my card and renew the plan?
am i assuming correctly that autopay only works for the base plan?
Autopay is only for plan renewals. Also, add-ons don't renew. That have be purcahsed each time.