10-17-2022 06:36 PM - last edited on 11-02-2022 04:40 PM by computergeek541
i'm auto pay using my credit card but i recieve msg. that i need to pay my outstanding balance my card is not maximized and not expire
10-17-2022 10:39 PM
@Wondering_why
Login to your account and double check whether AutoPay is enabled. Go to Payment section and check.
10-17-2022 06:49 PM
If your phone is still working and your next renewal is scheduled for tonight...just ignore the Suspended message.
If you have a valid credit card set to Autopay...everything should be working ok in morning. You account is just going through the renewal process.
10-17-2022 06:38 PM
Seems autopay failed. Happens. Shouldn't. But it does. Make a payment from any of the options and that should restart the service.
But wait, there's no outstanding balance. Are your services working? Did this message come from 611?
