all calls going to voicemail and, I can call but no one can reach me

[alvidk]

I can call NP, but when someone call me it goes right away to voice mail

[slusagm]

Have you open ticket with PM yet?  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[alvidk]

i got few answers- saying i call a number, they will ask for my number, they cant find it- send my call to Koodo- and, they can find out, they say the number is ported but why its going to voicemail they dont know.

what else they say that Public mobile makes **bleep**ty job

[hTideGnow]

hi @alvidk 

you check CS agent message here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[alvidk]

"NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message".

[hTideGnow]

HI @alvidk 

did you just join and porting the phone number?

if you didn, did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call