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Ann13
Great Neighbour / Super Voisin

Is there a way to use the add on for data first before I start drawing down on my monthly data usage? Thanks. 

6 REPLIES 6

golfball
Town Hero / Héro de la Ville

Plan data always being used first made sense when the data add-ons used to never expire until used up, however that's no longer the case.

@Ann13 

The purchase add-on will expire in 30 days.

Didn’t you get some bonus data for the switch from the Legacy Rewards to the Points Rewards that last 150 days?

Or got the More is Merrier bonus data if you are a longtime member?

slusagm
Model Citizen / Citoyen Modèle

no, you cannot 

this is exactly why the bonus data not very useful to many of us.  Most of them use just enough with what we signed up for and won't overuse a lot 

Ann13
Great Neighbour / Super Voisin

So annoying! So if I purchase an add on data plan part way through the month, then it is the same as buying data with an expiry of 15 days. 

EB0
Model Citizen / Citoyen Modèle

No, the system should use the data based on expiration data, nothing can be done.

BKNS27
Mayor / Maire

@Ann13 

Unfortunately not, it will take from your plan data first then the Points Loyalty data (150 days).

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