account password

[kimlaf7]

I forgot my account password. I answered the security question but I do not receive any answer at my e-mail adress. Can you help me please ? @CS_Agent

[Luddite]

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@dmunn wrote:

How long does it take to receive the email to reset password ? If I don't receive one who do I email to get the password reset?

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Unfortunately, you need assistance from the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number,  last top up date & amount

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

[dmunn]

How long does it take to receive the email to reset password ? If I don't receive one who do I email to get the password reset?

[brent_liza]

@kimlaf7 it is quicker if you send them a private message. tagging the moderator team will not be quick. Please ensure to include your name, phone number and account pin when messaging the moderator team.