account lock

[Gladys1834]

I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out

It is a person that I can talk I am trying to change my credit card and review my account balance

Gladys

[computergeek541]

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@CS_Agent wrote:

Hello Gladys1834,

Thank you for contacting the Public Mobile Team and for bringing this matter to our attention.
My name is Edmund and I'm happy to assist you today but I as you know, i have to access your account, so please confirm:

- Your phone number
- Your 4 digits security PIN.

I look forward to your reply,

Kind Regards,

Edmund
Public Mobile Customer Support  Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message

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@Edmund_P 

Was the above message supposed to be sent in private to the customer?

[dust2dust]

6 days later!!?? @Gladys1834 - Don't reply here. Only in private messaging...if you haven't figured it out yet or left in disgust.

[CS_Agent]

Hello Gladys1834,

Thank you for contacting the Public Mobile Team and for bringing this matter to our attention.
My name is Edmund and I'm happy to assist you today but I as you know, i have to access your account, so please confirm:

- Your phone number
- Your 4 digits security PIN.

I look forward to your reply,

Kind Regards,

Edmund
Public Mobile Customer Support  Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message

[Matt13]

I as well, can’t use my phone so that leaves me a little frustrated, Matt 

[RossN]

@Gladys1834 hi if you tried to reset your password and email with no luck 

you need to contact a customer service agent they will help reset/change your account email they can help update cc for you also

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[dust2dust]

Wait another hour and try again. Use a different browser or even device or try incognito mode. You can hear your balance by calling 611.

@Alexandf- I know you're new here but it's important to read the question properly. The customer didn't mention changing email.

[Alexandf]

@Gladys1834 

you cannot  reset passowrd your Account yourself.  You have to open ticket with PM support and ask them to reset passowrd it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.