account disabled

[j2emanue]

I paid $10 to keep my account active for another 3 months as per the contract details.  But now when i try to log in it says my account is disabled and my phone number is disconnected.  Can you help to restore the phone number ?  my email adress is jxxxxxxxx@hotmail.com

[Luddite]

$10 is not a plan, If you have gone more than 90 days since your last expiry date, the account was deleted and the phone number recycled. 

[ScrapIron]

Hi j2emanue,

You probably need moderator assistance. Send a private message to the @CS_Agent through private messages. 

Edit: didn't see will13am's post

[will13am]

@j2emanue, do you have an old legacy account?  Otherwise I don't recall seeing an option to keep the account active for $10.  In any event, you will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...