Zip code does not match billing address

[danaj242]

I am currently trying to order a SIM card, and every time I go to process my order, I get this message. "Zip code does not match billing address."

I have 100% imput the correct information so I dont know why I'm getting this error (I ordered from other sites the same day with no issues, plus I just know my address...)

I'd like to add that I am from Ontario, and I don't know why it's saying ZIP and not Postal Code.

[danaj242]

@NDesai When I fill the form out, it says "Postal Code" over the box, yet when i process my order, the error says zip code. I dont know..

[danaj242]

Tried both suggestions, cleared my cache and used the link provided. Still nothing... This is insane. 😕

I guess I'll PM you

 edit: used another browser as well

[Shazia_K]

@danaj242, 

Can you try @Luddite and @NDesai's suggestion? also, make sure that you manually change the province to the right one. 

Still no luck? private message me and I will help 🙂

Thanks,

Shazia

Not sure how to send me or see private messages? Click here

[Luddite]

Just tried it without issue. Postal code automatically filled correctly after entering my street address.

Try clearing your browser cache, or a different browser.

Sre you attempting from a phone or computer?

[NDesai]

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@danaj242 wrote:

Just tried that, same message. "Zip code does not match billing address"

Also tried using a friends address, no luck...

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Are you ordering from this page: https://store.publicmobile.ca/4054333/checkouts/75e646e45ce247437a01ba34fb7cdd33

It asks for Postal Code not ZIP and as you said, it shouldn't ask for ZIP. 

Anyway, if you still can't order, let us know. PM staff will order one for you. 

[danaj242]

Just tried that, same message. "Zip code does not match billing address"

Also tried using a friends address, no luck...

[NDesai]

Did you try without space? 

For me, it says Postal code not ZIP