Wrong data plan

[Roshnie]

I klicked a Data bundle for USA but I needed Canada bundle. What to do with the USA data bundle. I'm not planning to visit USA

[Roshnie]

Thank you very much.  I have submitted a ticket. Waiting for a response from them.

[Phil_Adelphus]

@Roshnie   In that case contact customer service as @Hollister suggested, you can use the chat message icon bottom right of this page to submit a ticket if you haven't already, and ask them if they can make the correction for you.

[Roshnie]

Hi, yes I wanted a Canada add on data plan. But I  clicked and purchased the US roaming data plan. Now I can't use that one.

[Phil_Adelphus]

@Roshnie   Can you explain exactly what you purchased and what you wanted?  If it's a plan then you can use a Canada-US plan in both countries so it doesn't matter that it's not Canada only, or is the amount of data not what you wanted?   If you really want a different plan you can select one to change on next renewal.  I don't think you mean an add-on?  

[Roshnie]

That's not me at all. It literally is a different name. It's just pure coincidence that we might have the same issue 

[BKNS27]

@Roshnie 

@Jenni_Bholanath ?

You don't need to post multiple posts under a different Community name.

[Hollister]

@Roshnie 

Contact an agent using the chatbot. Ask for a credit to your account. It will be easier than asking for a refund. Keep an eye on the mail icon during business hours.

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