Wrong E sim entered

[boyoboy]

Hi all

During first time porting, insted of EID, i typed IMEI-1 . And now my screen just keep scrolling and says E sim not installed. I cant go back and edit a correct EID. How do fix it . Please help

[boyoboy]

Yes. I am using this PB community first time and not sure how this works, trying to figure out. One person already sent me a link to connect an agent who can help me soni just sent that person a message and requested to fix the issue 

[slusagm]

reboot phone and login the app again

also, check Sim Manager and see if the PM sim is showing there

ask PM to help if really no esim there, and you can tell him about the porting IMEI problem, you should give the old provider account number instead

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

[hTideGnow]

hi @boyoboy 

wrong IMEI for porting and eSIM not installed are not related.  your wrong IMEI won't cause eSIM install issue

but i think you need to ask PM agent to help both issues

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[Handy1]

@boyoboy  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca