Worst Support System Ever?

[Codoober]

How long does it typically take an Admin or whatever to contact a service request? Who thought this whole community platform / needing an alternate chat etc was better than just email correspondence? Seriously weird, just need to finish this month as I cannot imagine transferring a phone again

[Potion]

Yes it's pathetic. I wish I could speak to a goddamn human being to help me. So frustrating and a terrible first impression. 

[Codoober]

A mobile phone company without a cellular/mobile support line seems bizarre. 

[hTideGnow]

hi @Codoober 

usually within 2 to 4 hours, did you check the community inbox for their reply?

or message them again for update.  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage