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Wind/Freedom pocketing pro-rated credits?

canucks4life
Town Hero / Héro de la Ville

Anyone that was previously on Wind/Freedom pay after having issues getting pro-rated credit back from final bill?

 

Has been over 6 weeks now nothing in the mail yet Robot Mad

4 REPLIES 4

canucks4life
Town Hero / Héro de la Ville

Just finally received my cheque in the mail today go figure...bah humbug!

SWM
Good Citizen / Bon Citoyen

@canucks4life, I asked about this issue and received the following response via e-mail:

 

Should this final bill be issued with a credit owing back to you, you will get that as a refund cheque to the mailing address on file within 8 weeks of your cancellation date.

jeremyesq
Great Citizen / Super Citoyen
After I cancelled, they told me it would take 6-8 weeks for a refund cheque to be sent. They were not kidding -- just got my refund cheque on Monday, approximately 7 weeks after porting over to Public Mobile.

Magicite
Good Citizen / Bon Citoyen

Same, I was issued nothing from my last bill in return. I had nearly half a month remaining of prepaid service.

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