Wife Number not porting

[lufeso]

Hello 

please help, my wife and I switched over 24 hours ago to Public Mobile from Bell, during the switch

something went wrong with my wife’s, she’s not receiving phone calls,, and she’s unable to connect with an agent through the Public Mobile app, she did also delete her apps ESIM from Bell, please tell me what she has to do to get her number to work

thank you in advance,

[slusagm]

@lufeso 

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[BKNS27]

@lufeso 

Did you and your wife replied to the confirmation text from Bell that you are porting over to PM with YES?

You have 90 minutes to reply or there will be porting issues.

You need the Bell eSIM in your phones to reply. If you replied to the text and porting is completed then you can delete the eSIM. If there are still issues. Contact a CS_Agent for assistance:

https://urlshortner.tiia.ai/xYpc_I 

If you didn’t reply to the text then you need talk to Bell.