Why is it so hard to get help on here???

[Andrew29]

Very disappointed on how hard it is to get help here 

[dabr]

@Andrew29   The nice thing about prepaid is no overages, so if your son uses up his plan data before renewal, he'd have to wait until the new cycle begins or purchase extra add-on data to tide him over until renewal.   Another good thing is that non roaming add-ons don't expire and will keep rolling over every month until depleted.

BTW, please use the down arrow on your earlier post and edit/delete the tel. # number from it.

[dust2dust]

It just stops. No overages or extra surprise charges here.

[Andrew29]

Thanks for your quick reply and great advice...last question...what happens if my son goes over the allowed GB per month?? will it stop working? or will he get charged extra? any suggestions/advice on how to prevent this from happening? cheers

[dabr · Accepted solution]

@Andrew29   First use the down arrow top right on your post to edit/delete your son's tel. # from it as you're posting on a public forum with other customers offering advice/suggestions.

How long ago did you message customer support?  Usually their response will appear within couple of hours in the message box top right next to your avatar.  Occasionally it can take upto 48 hours if there's a lot of issues they maybe dealing with.  If it's been longer than couple of days, you can submit another ticket or private message. 

It's always disappointing to miss out on some promo but that does seem to happen often and sometimes they are willing to add the promo after being asked if it's within a short period of the activation that it was missed.  You'd have to consider if it's worthwhile for you/your son to re-activate to a new account to get the bonus data for 12 months.  You'd need to purchase a new SIM and need a new email and a new number.  That is if PM CSA's declined to give your son the bonus data.

[dust2dust]

Flash sales come and go. You just happened to sign up in between. The last one before you ended for sign ups on July 29. The next one was from Aug 25 to Sep 9.

You could try to ask the support people if they might agree to apply it. And sometimes these flash sales have price thresholds too. This one happens to fit your price. But others are $35 or even $40 for 4G plans.

I missed promos and a referral code when I signed up too. Oh well.

So it's up to you if you want to scrap the current account and re-do it with the promo. Or see if they'll do anything for you.

[Andrew29]

this is the message i sent with no response'

My situation again:I activated a NEW account (25$ for 1GB) for my 13 year old for school (he's going to grade 9) on August 10,2022 because i wanted him to get use to his new phone and plan for a few weeks before school started. His friends just told him recently that PublicMobile has a new back to school promotion that if you sign up for a NEW account using code 12MONTHS2GB that you would get an extra 2GB for 12 months.He is very disappointed that this back to school promotion was not offered on August 10th, since we only got him this new plan for "going back to school" for his first cell phone plan. His current number is 226-337-9629. Can that promotion be added somehow on his NEW account from August 10th OR does he need to cancel this current plan AND just get a NEW plan all over again to be able to get this promotion. I don't think it's fair that he missed out on this deal by 2 or less weeks, especially seeing we got this for him for back to school first ever cell phone plan....Either way he much prefer this promotion, so if you can not help on your end, should i then cancel his current plan and sign him up with a new one to be able to use the code for the extra 2GB?? Look forward to hearing back from you soon as this promotion ends on Sept 9th.

[Andrew29]

My situation again:I activated a NEW account (25$ for 1GB) for my 13 year old for school (he's going to grade 9) on August 10,2022 because i wanted him to get use to his new phone and plan for a few weeks before school started. His friends just told him recently that PublicMobile has a new back to school promotion that if you sign up for a NEW account using code 12MONTHS2GB that you would get an extra 2GB for 12 months.He is very disappointed that this back to school promotion was not offered on August 10th, since we only got him this new plan for "going back to school" for his first cell phone plan. His current number is 226-337-9629. Can that promotion be added somehow on his NEW account from August 10th OR does he need to cancel this current plan AND just get a NEW plan all over again to be able to get this promotion. I don't think it's fair that he missed out on this deal by 2 or less weeks, especially seeing we got this for him for back to school first ever cell phone plan....Either way he much prefer this promotion, so if you can not help on your end, should i then cancel his current plan and sign him up with a new one to be able to use the code for the extra 2GB?? Look forward to hearing back from you soon as this promotion ends on Sept 9th.

[BKNS27]

@Andrew29 

This is your first post and you haven’t explained what is your issue so why is it hard to get help?

We can only help if you tell us what you need.

[Timer]

Hi @Andrew29 

What is the issue your facing? Can you share, maybe you getting fixed.

[softech]

@Andrew29 do you mind to share your issue here?  For some type of issues, you can get quicker solutions or workarounds from the Community 

In terms of formal support from PM staff, PM support is all online.  It is different but it is not too bad once you got the idea of it.  You just need to submit a ticket and PM support will work with you via messaging 

To open support ticket 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there