I ported a phone from Freedom to Public, went through fine, even if there was a few days I was without service that I'd paid for. Whatever.
I ported a second phone, this one got all sorts of messed up. No confirmation of a successful port, after the port went through (a claim by the moderator), I tested the phone. No incoming calls, no data, and no incoming texts. Contacted the moderators, the moderator said that it was a hardware issue. I tried many different SIM cards, they all worked. To add some fire, I tried Public SIM cards too, they all worked. It was *this specific SIM card* that was not working. I realized the problem was that the SIM card was giving the phone the wrong information, it was trying to set up TELUS APN Settings, instead of Public APN settings. I fixed this. While I fixed this, I was waiting for a phone call from support, because the moderator had stated that they had put in a support request. It's been a week since that request was supposedly put through. Still no phone call. Today, I am still seeing 6gb of data on my account, not the 12gb I was promised for switching over. Today, the moderator tells me that my number was ported from Rogers, and thus I am ineligible for this promotion. This is false, as I was a Freedom Customer. I have given the moderator all the information, for a week long, and nothing like this was brought up before. If the port was successful from Freedom to Public a week ago, what changed today?
I am sick of this, a few days to set up, sure, but this type of piss poor service is sad and pathetic, how can you claim a port went through successfully for a week long, lead me to believe that everything was working, and that my phone was the issue, then tell me "not to contact me again since everything will be dealt with by the support", and then drop this on me and say that "your phone number was ported from Rogers, not Freedom".
