Why I cannot get my eSIM?

[Luzel]

I tried using the QR that I got h boys email, but it says it is not valid. I also tried using the app but is asking me to pay but I have already paid when I registered for the services what can I do?

[slusagm]

Check Sim Manager or Settings> Cellular to see if the Public Mobile eSIM already there.  If it isz enable it and set as Primary 

If not there, ask PM to help 

Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )