11-19-2016 11:25 PM - edited 01-05-2022 12:42 AM
Hi
I have joined PM couple of days ago. I just changed my plan from 10 days ($ 25) to 90 days ($ 111). But I got charged $ 28.25 ones and $ 125.43 for the second time. Anyone know why?
@Mary_M @Shazia_K @Saray_O @Caroline_D @Jeremy_M @Brooke_C
Solved! Go to Solution.
12-06-2016 07:28 PM
Sounds about right. PM has stated they're experiencing a 2 week back-log on support.
http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/td-p/114863
Most recent posts in that thread suggest Nov 22nd is the date they're at for tackling for issues.
12-06-2016 07:23 PM
Finally thanks @Caroline_D for responding to my private message after 2 weeks for my problem
11-28-2016 12:59 PM
Almost 7days now, no response for my problem from any moderators yet... @Mary_M @Shazia_K @Saray_O @Caroline_D @Jeremy_M
11-21-2016 07:48 PM
After 3 days still no response for my problem yet .. I had PM all the moderators still no response. Anyone, please respond
11-20-2016 12:25 AM
11-20-2016 12:03 AM
Could you please tell me how can I contact a tech moderator
11-20-2016 12:01 AM
Actually, I changed my new plan few days after the expiry of the old plan which is today. I purchased my new plan as 90 days one, but I got charged twice
11-19-2016 11:54 PM - edited 11-19-2016 11:55 PM
Sorry, I didn't set an auto renew. in fact, I changed my plan few days after the expiry of the old plan.
11-19-2016 11:51 PM
Being prepaid you're paying for the plan ahead of time, if you change the plan before expiration you're cutting the plan you've purchased short.
So if you selected the $25 plan it came to $28.25 after tax and then even if you immediately went and changed the plan to the $111 plan you're then paying for that new plan in advanced and are charged $111 plus tax ($125.43).
11-19-2016 11:49 PM
You will need to contact one of teh moderators. Were you set on auto renew, my gut says it auto renewed the 10 day plan and then you changed it to a 90 day plan which you then paid for.
11-19-2016 11:47 PM
I changed my Plan today after my ten days plan got expired. And got charged $ 28.25 and again $ 125.43 same time today
11-19-2016 11:46 PM - edited 11-19-2016 11:46 PM
I changed my Plan today after my ten days plan got expired. And got charged $ 28.25 and again $ 125.43 same time today
11-19-2016 11:42 PM - edited 11-19-2016 11:43 PM
Taxes. The 90 day starts immediately once you pay, overriding the 10 day plan.
11-19-2016 11:41 PM
Hi @Rebel-Star, tax at 13% comes to those amounts.
$25 plus tax comes to $28.25
$111 plus tax comes to $125.43