@srlawren wrote:
@NDesai wrote:
@alex-s20 wrote:I see complains about that "SIM & Activation online form" sms starting from 2016 and so far that problem is not fixed.
Today i got the same SMS when tried to port number from chatr to my existen account. Of course i sent message to moderator, but why nobody care about fixing that sms text?
There are bigger things to worry about than to investigate and edit that text message
@NDesai I think you're trying to be funny here. Even if you're not, I agree that there are probably some more critical issues out there, but the pace of change on these "little" things that seem so flippin' obvious to need fixing quickly is so incredibly frustrating. Customers keep running into these types of things, and it's really really bad for CX. For what is essentially a virtual (online-only) company, PM has an alarming lack of focus on CX. EDIT: this was "okay" back in 2015-2016 when PM still flew the "BETA" flag high and prominent, but in the 2nd half of 2018 when they've had literally years to tackle these types of issues and claim to be a fully produciton-ready product, it's frankly inexcusable to see near zero progress.
I don't believe Public Mobile ever got out of the beta stage. Back then, the jokes seemed to be that they had been in beta forever. And even if you wanted a become a customer, it was almost impossible. You haded to be invited to be customer, and even when the beta supposedly ended, it was still next to impossible to get a sim card. There was a time I was thinking about being a customer but I gave up when it took Public Mobile nearly 2 months to mail me a sim card.
The regex bug and porting in someone's alternate number things are just silly - that along with services ceasing to work after using a roaming add-on.
But then again, Public Mobile's slowness to fix problems also works to our advantage. It's quite funny that the Public Mobile submits the sales tax but often doesn't charge the taxes on the first payment. Then, we have the faster-than-advertised 3g data speeds that have been going on now for about a year, that quite honestly, has rekindled my interests in switching to the current promotional plan.
Public Mobile does give customers the opportunity to get an excellent deal price-wise. I've never personally experienced any service-related issues, but the the amount of problems that keep repeating themself just makes things seem rather amateur hour.
@srlawren wrote:
@NDesai wrote:
@alex-s20 wrote:I see complains about that "SIM & Activation online form" sms starting from 2016 and so far that problem is not fixed.
Today i got the same SMS when tried to port number from chatr to my existen account. Of course i sent message to moderator, but why nobody care about fixing that sms text?
There are bigger things to worry about than to investigate and edit that text message
@NDesai I think you're trying to be funny here. Even if you're not, I agree that there are probably some more critical issues out there, but the pace of change on these "little" things that seem so flippin' obvious to need fixing quickly is so incredibly frustrating. Customers keep running into these types of things, and it's really really bad for CX. For what is essentially a virtual (online-only) company, PM has an alarming lack of focus on CX. EDIT: this was "okay" back in 2015-2016 when PM still flew the "BETA" flag high and prominent, but in the 2nd half of 2018 when they've had literally years to tackle these types of issues and claim to be a fully produciton-ready product, it's frankly inexcusable to see near zero progress.
The list still goes on and on. Indeed it's frustrating at this time. What drives me crazy is that they put so much effort to investigate a promo going on or extended at chatr or Lucky, and bring that forward to directly compete. We recommended them to first focus on fixing what needs to fixed after the gruesome battle with FM, but they just wanna continue this strategy anyways. One thing from the list is promised to be fixed within a next week or so, i will see how that turns out.
@NDesai wrote:
@alex-s20 wrote:I see complains about that "SIM & Activation online form" sms starting from 2016 and so far that problem is not fixed.
Today i got the same SMS when tried to port number from chatr to my existen account. Of course i sent message to moderator, but why nobody care about fixing that sms text?
There are bigger things to worry about than to investigate and edit that text message
@NDesai I think you're trying to be funny here. Even if you're not, I agree that there are probably some more critical issues out there, but the pace of change on these "little" things that seem so flippin' obvious to need fixing quickly is so incredibly frustrating. Customers keep running into these types of things, and it's really really bad for CX. For what is essentially a virtual (online-only) company, PM has an alarming lack of focus on CX. EDIT: this was "okay" back in 2015-2016 when PM still flew the "BETA" flag high and prominent, but in the 2nd half of 2018 when they've had literally years to tackle these types of issues and claim to be a fully produciton-ready product, it's frankly inexcusable to see near zero progress.
@alex-s20 wrote:I see complains about that "SIM & Activation online form" sms starting from 2016 and so far that problem is not fixed.
Today i got the same SMS when tried to port number from chatr to my existen account. Of course i sent message to moderator, but why nobody care about fixing that sms text?
There are bigger things to worry about than to investigate and edit that text message 
