When will I receive a reply on a ticket?

[Csfhui1]

Hello,

I submitted a ticket regarding my porting request issue. When should I expect to hear from you?

[BKNS27]

@Csfhui1

We are members like you but agent with dm you back so keep your eyes by clicking on your avatar>Messages.

[HALIMACS]

We can't answer that @Csfhui1 , we're just other customers like you.

You can try submitting another ticket for help.

If your issue is related to porting troubles (i.e. if you didn't reply YES when porting), try reaching out to their porting team.

Call the number in this article:

Public Mobile/Koodo porting assistance number

Don't get caught off-guard by the reference to Koodo.  Public Mobile and Koodo share the same porting assistance group.