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When I sign in I get a weird telus webpage instead of PublicMobile home page.

yoonix
Great Neighbour / Super Voisin

When I sign in I get a weird telus page. I am 99% sure I used correct userid and password. It's just a new computer.

When I try to reset password I get the following error.

 

There was an error resetting your password. Please try again later.
4 REPLIES 4

yoonix
Great Neighbour / Super Voisin

The actually message I get is the following {"message":"Unauthorized"}

I do not have my account # since I can't access the publlicMobile Page. I can't even reset my password. My phone number is xxxxxxxxxxxxxxx and my email address is xxxxxxxxxxxxxxxxx

Thanks

Here is the screen shot from Safari Private ModeScreen Shot 2022-08-28 at 10.43.40 AM.png

yoonix
Great Neighbour / Super Voisin

This is the screen shot when I logged in using firefox private mode. I also deleted all my cookies.

Screen Shot 2022-08-28 at 10.39.34 AM.png

NDesai
Oracle
Oracle

@yoonix Working fine for me. Try using incognito/private browsing mode. If you still un into the same issue, please include a screenshot here. Make sure to hide any personal info. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Timer
Mayor / Maire

@yoonix 

normal website,

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private modeTo Login Page  or Login Page Rewards

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

 

for  Reset Password

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