@Professor331 wrote:
New to PM. Tried to transfer my number from Freedom Mobile but I can't get past the "Check Eligibility" screen. When I click the button to try to check if my Freedom Mobile number is eligible to port, I get the "General Error" screen and get sent back to the account login page. Here is the message:
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.
I'm not panicking, but I'm frustrated and starting to regret buying this SIM card and paying for service.
Have you already activated your Public Mobile account with a new phone number. Whether you have or not will deterimine how to proceed next. I'm not clear on if this is the activate.publicmobile.ca website or the Self Serve website that you're referring to.
As you have said that you have paid for service, I am going to assume that you already have an open account and plan at Public Mobile. If that's the case, the activation chat can't be used for assistance.
If my assumption is correct, go back into your Self Serve account and click on the Plans & Add-ons tab. If the phone number displayed there isn't the nubmer that you have asked to be ported in, no porting request has been received by Public Mobile. And, if that's the case, I would go back to the number porting option in self serve to try again in a few hours. Sometimes, the self serve goes throgh temporary issues that fix themselves.
