Webpage says 4G+2G bonus data on 3G network for $50 but I wasn't able to select it?

[Raypro]

Hello. I just registered with Public Mobile and the largest data plan it let me select was 2G on LTE for $45. On the Public mobile webpage the largest pre made plan was $50 for 4G+2G bonus on 3G network. How come I wasn't able select that plan? How do I get that plan?

[CS_Agent]

Hello Raypro,

Thank you for reaching out to us.

I am sorry to hear that you are unable to select the $50 plan.

In order to better assist you, please send us a private message.

I am waiting for your response.

Cheers

Abdoulaye

[ShawnC13]

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@Raypro wrote:

I sent the mod team a private message to see if I can have it switched. It wasn't available as a pre made plan when I signed up. Even when I tried to make the plan, It was over $50. I'm sure they'll be able to hook me up. 

Thanks

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@Raypro wrote:

I sent the mod team a private message to see if I can have it switched. It wasn't available as a pre made plan when I signed up. Even when I tried to make the plan, It was over $50. I'm sure they'll be able to hook me up. 

Thanks

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When I go to plan builder I can put the plan together for $52 which is correct with autpay reward it is $50.  In the pre made plan it  says autopay reward included that is why it shows $50

[Raypro]

I sent the mod team a private message to see if I can have it switched. It wasn't available as a pre made plan when I signed up. Even when I tried to make the plan, It was over $50. I'm sure they'll be able to hook me up. 

Thanks

[ShawnC13]

@Raypro, you are the second person I have seen that has had this issue.  You will need to private message the mods and see if they can fix this for you.  Unfortunately they are gone for the day but will be back tomorrow.  

To send a private message to a moderator click this link.

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[NDesai]

@Raypro You can go to Build Your own plan and select the plan manually. This plan is also one of the choice in the ready made plan. https://www.publicmobile.ca/en/bc/plans/50for6GB-3Gspeed

If you already activated with another plan, you will need to send a private message to the Moderator_Team with your account info so they can make changes to your plan.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

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Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)