@newcomer wrote:
Just activated my public mobile account successfully, but I want to transfer my number from Koodo Prepaid. I went to the change phone number section in self serve and attempted to do the port. System said "We were unable to transfer the phone number you entered." I have not deactivated my Koodo Account. What do I do?
My understanding is that Koodo Prepaid and Public Mobile share some back end features that can get the system to act up if you are using the same e-mail address for the two accounts.
If that's the case I would go into the Koodo account and change the e-mail address there and try to submit the request again. Don't forget to clear the browser cache / use incognito mode. Also, check the "I'm authorized" box before entering your account number (no special characters or spaces) and account holder name exactly as in your Koodo account
If the problem persists, you need help from the moderator team - they are PM employees and can help with account issues. Please be aware that they have left for the night and will be back tomorrow morning at 9am eastern. Working on a first come, first serve basis, they will get back to you as soon a they can.
Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as PM account number, PM phone number, PIN, Koodo account number, phone number to be ported, detailed problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...
